Warranty and Returns

General information about Warranty

1. All goods purchased from Allegro, are covered by warranty for defects instigated by workmanship and/or materials, under normal uses and as per the terms of this warranty.
2. The warranty is automatically applied with a purchase, and is not applicable to the installation of any item
3. Relative proof of purchase in the form of a tax invoice, detailed payment receipt and installation invoice must be provided with the warranty claim.
4. The warranty periods are effective from the date of purchase, for the items listed below at 4.a. and 4.b.
a. 12 month limited warranty is provided for all goods purchased from Allegro
b. 36 months for the following KingGates brand equipment:
1. Electric motors
2. Gear motor units
3. Electronic main control units
4. Boom gates
5. Allegro liability is limited to defects attributable to manufacturing defects.
6. All failures or nonconformity must be reported to the seller within 30 days from the discovery of the defect.
7. In a case of failure, the equipment should not be use and immediately reported to Allegro to prevent further damage
8. The warranty is a return for repair basis, the customer is liable to pay the cost of the return shipping of suspected faulty items to Allegro at which address provided.
9. Allegro shall not be liable in any way for any damages, consequences or losses either direct or indirect caused to any persons, things, or pets, which occurred following a failure of any product supplied by Allegro.
10. Allegro shall not be liable for costs involved in intervening, inspecting and/or replacing faulty items and/or fault finding at installation sites. Such requirements are subject to the payment of a call-out charge at the current rate.
11. If a defect arises and a valid claim under this Limited Warranty, is received by Allegro, after the first one hundred and eighty (180) days of the warranty period, Allegro is entitled to charge the customer for any reasonable shipping and handling costs made in connection with the repair or replacement of the goods.
12. Claims must comply with any other return procedures stipulated by Allegro, if any.
13. This limited warranty cannot be applicable if:
a. The goods have been unsealed, changed, dismantled, or repaired by someone not authorised by Allegro;
b. Physical damage to the surface of the goods or calibration of it;
c. Components which are not original KingGates or supplied by Allegro have been installed;
d. Part or parts of the products or components are missing;
e. Non-compliance with the installation instructions supplied with the goods;
f. Non-compliance with the user instructions supplied with the goods;
g. Neglect, abuse or misapplication of the product;
h. Any disfigurement, removal, tampering of any labels attached to the product;
i. Damage by accident, misuse, moisture, liquids, gas, proximity or exposure to heat;
j. Damage by power supply as excessive burst of voltage or “dirty power”.
14. This Limited Warranty does not affect any legal rights under any applicable state or national legislation governing the sale and warranty of consumer goods.
15. This Limited Warranty is non-transferable.
16. In the instance of a suspected warranty claim the customer must:
a. Contact Allegro within 14 days;
b. Forward the respective documentation to Allegro;
c. Return any suspected faulty items or components to Allegro for inspection;
d. If the items or components are required to be replaced before being returned, the customer is to pay for these items in full during the warranty assessment process;
e. If the item is covered by warranty the customer will receive a refund of the cost of the replacement item;
f. If the equipment is found to be in working order the customer may be charged a restocking fee at 20% of the retail price;
g. If the warranty conditions are not met due to the incorrect use of the system, component or parts, Allegro reserves the right to charge the customer the cost for the intervention and travel expenses per working day(s) of inspection;
h. If defects are found which result from the incorrect use of the system installation, configuration, software changes, Allegro reserves the right to charge intervention costs.
17. If a motor was replaced under warranty, the replacement motor will be supplied with 12 month warranty on the equipment only.

For Claim a Warranty Product please send an email with all evidences requested at admin@allegrogates.com.au